Customer Support Associate, Bilingual - Greek (Starlink)

Who you are

You are a problem solver who thrives in a fast-paced environment and is passionate about providing exceptional customer service. You have a strong ability to triage and troubleshoot customer issues effectively, ensuring that every customer interaction is positive and productive. Your bilingual skills in Greek allow you to communicate clearly and empathetically with a diverse customer base. You are proactive and detail-oriented, always looking for ways to improve the customer experience and internal processes. You enjoy collaborating with internal teams to surface product and process issues, using both quantitative and qualitative methods to advocate for the customer.

What you'll do

As a Customer Support Associate for Starlink, you will be the first point of contact for customers seeking assistance with their satellite internet service. You will triage and resolve customer issues across multiple channels, including digital and voice. Your role will involve analyzing trends and identifying gaps in the support process, allowing you to design effective interventions that enhance the overall customer experience. You will work closely with internal teams to create and improve troubleshooting workflows, ensuring that root-cause issues are addressed promptly. Your technical support expertise will be crucial in helping customers navigate hardware, software, and network challenges. You will be a relentless advocate for the customer, ensuring their voice is heard within SpaceX.

What we offer

Joining SpaceX means being part of a mission-driven company that is at the forefront of space exploration and technology. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and the success of Starlink. We offer competitive compensation and benefits, along with a culture that values innovation and collaboration. As an early member of the Starlink Customer Support team, you will play a key role in shaping the future of customer support at SpaceX.