Project Manager/Associate Project Manager (commercial focused), Operational Excellence, Partnerships, and Automation, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

Who you are

You have a strong background in project management, ideally with experience in commercial-focused roles. You understand the importance of operational excellence and have a knack for improving processes that enhance customer experience. Your ability to collaborate with diverse teams and stakeholders is one of your key strengths, allowing you to drive initiatives effectively. You are detail-oriented and possess excellent communication skills, enabling you to articulate project goals and updates clearly. You thrive in a fast-paced environment and are dedicated to delivering high-quality results. You are adaptable and open to learning, always seeking ways to enhance your skills and knowledge in project management.

What you'll do

In this role, you will lead projects aimed at enhancing operational excellence within Agoda's Customer Experience Group. You will work closely with various teams to identify areas for improvement and develop initiatives that streamline processes. Your responsibilities will include managing project timelines, coordinating with stakeholders, and ensuring that project goals align with the company's objectives. You will analyze data and feedback to assess the effectiveness of implemented changes and make recommendations for further enhancements. Collaboration is key, as you will partner with teams across the organization to ensure a cohesive approach to customer experience improvements. You will also be involved in training and mentoring team members, sharing your expertise to foster a culture of continuous improvement.

What we offer

Agoda provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals who are passionate about enhancing customer experiences. The company values its employees and offers relocation support for those moving to Bangkok. You will be part of a culture that encourages personal and professional growth, with opportunities for career advancement within the organization. Agoda also offers competitive compensation and benefits, ensuring that you are rewarded for your contributions to the team.