Customer Service Advisor

Who you are

You are someone who is eager to start your career in customer service within the fintech industry. You possess strong communication skills and are comfortable engaging with customers through telephony, email, and in-app communications. You understand the importance of adhering to regulatory requirements and internal policies, ensuring that customer interactions are handled with care and professionalism. You are adaptable and open to flexible working arrangements, valuing a diverse workplace where different experiences and backgrounds are embraced.

What you'll do

As a Customer Service Advisor at Allica Bank, you will be responsible for providing first-line customer support across various product lines, including Commercial Mortgages, Asset Finance, and Payment Accounts. You will engage with customers to assist with account inquiries, payment processing, and issue resolution, ensuring a smooth customer experience. Your role will involve maintaining effective record-keeping and data management practices, as well as supporting internal stakeholders with their operational needs. You will also play a key role in quality assurance and control, helping to uphold the bank's standards and policies.

What we offer

Allica Bank is committed to fostering a diverse and inclusive workplace where all employees feel valued and supported. We offer flexible and hybrid working arrangements to accommodate your needs. As part of our team, you will have the opportunity to grow within a rapidly expanding fintech firm, contributing to our mission of serving established SMEs. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.