The software supply chain platform for seamless updates
JFrog, headquartered in Sunnyvale, CA, is a leading software supply chain platform that automates the release of software updates. Founded in 2008, JFrog has raised $226.5 million in funding and serves thousands of clients, including Dell, Netflix, and Facebook. With a focus on DevOps and DevSecOps,...
JFrog offers an Employee Stock Purchase Plan, comprehensive medical, dental, and vision coverage, a robust retirement plan, wellness programs, and gen...
JFrog fosters a culture centered on automation and security, emphasizing the importance of continuous software updates. The company prioritizes collab...
JFrog • Tel Aviv/ Netanya, Israel
JFrog is seeking a Customer Retention Account Manager to oversee customer subscription renewals and enhance client relationships. You'll collaborate with various teams to drive the renewal process and identify upsell opportunities. This role requires excellent communication skills and experience with CRM systems.
You have a strong background in account management, particularly in customer retention, and understand the importance of maintaining and renewing customer subscriptions. Your excellent verbal and written communication skills enable you to convey company messages and value propositions effectively. You take an active interest in increasing customer happiness and deepening relationships, demonstrating a proactive and creative approach to your work. You possess a follow-up mindset, ensuring that no opportunity for customer engagement is missed. Your experience with CRM systems, particularly Salesforce, equips you to manage customer data and interactions efficiently.
As a Customer Retention Account Manager at JFrog, you will be responsible for the renewal of customer subscriptions in your assigned territory. This includes notifying customers of upcoming renewals, discussing any changes to their contracts, and providing accurate quotes directly to customers. You will manage the cadence for effective renewal forecasts and projections, ensuring that you have a clear understanding of your pipeline. Collaborating closely with the Strategic Sales team, you will drive the renewals process to preserve and improve customer contracts and relationships. In partnership with Customer Success, Finance, Legal, Deal Desk, and Procurement teams, you will own and manage the renewal process, ensuring that all renewals are processed accurately and on time. Additionally, you will identify upsell and cross-sell opportunities upon contract renewal to maximize customer growth and satisfaction.
At JFrog, you will be part of a dynamic team that is reinventing DevOps and helping some of the world's greatest companies innovate. We offer a hybrid working model, allowing you to balance your professional and personal life effectively. You will have the opportunity to work with a diverse group of talented individuals who are passionate about their work and committed to delivering exceptional results. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us on our journey to transform software delivery and make a significant impact in the industry.
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