Senior Agent, Customer Service (Russian Speaker) - Willing to relocate to Kuala Lumpur, Malaysia

Who you are

You are a seasoned customer support professional with experience in handling inquiries and issues from a diverse customer base. Your fluency in Russian allows you to communicate effectively with clients, ensuring their needs are met promptly and professionally. You thrive in a fast-paced environment and are adept at using various communication channels, including email, chat, and voice. You understand the importance of maintaining a strong knowledge of company products to provide accurate information and support to customers. You are a team player who enjoys collaborating with internal stakeholders to address customer feedback and improve service delivery.

Desirable

Experience in the cryptocurrency or financial services industry is a plus, as it will enhance your ability to assist customers with specific inquiries related to crypto trading and decentralized applications. Familiarity with customer support tools and platforms will also be beneficial in streamlining your workflow and improving response times.

What you'll do

In this role, you will interact with customers to address their inquiries and problems in real-time, providing quick responses through live chat and email communication. You will be responsible for maintaining a high level of customer satisfaction by delivering professional and courteous service. Your role will involve collaborating with product managers and the marketing team to address complaints and feedback related to the company's products and services. You will also be expected to follow up on help requests and ensure that all customer interactions are documented accurately.

You will play a crucial role in enhancing the customer experience by identifying common issues and suggesting improvements to internal processes. Your insights will help shape the way OKX engages with its customers and responds to their needs. You will be part of a supportive team that values collaboration and continuous improvement, contributing to a friendly and rewarding work environment.

What we offer

At OKX, we offer a dynamic work environment where you can grow your skills and advance your career in the exciting world of cryptocurrency. You will have the opportunity to work with a diverse team of professionals who are passionate about reshaping the future of finance. We provide competitive compensation and benefits, along with a culture that encourages innovation and personal development. Join us in making a meaningful impact in the crypto space and helping customers navigate their journey with confidence.