The online car buying experience redefined
Carvana is a leading online used car retailer headquartered in Tempe, Arizona, revolutionizing the car buying experience with its innovative platform. Founded in 2012, Carvana has sold over 1 million vehicles and operates in 300+ markets across the United States. The company went public in 2017 and ...
Carvana offers competitive salaries, stock options, unlimited PTO, and a remote-friendly work policy. Employees also benefit from comprehensive health...
Carvana fosters a customer-centric culture focused on transparency and convenience in the car buying process. The company values innovation and encour...
Carvana • Tempe, AZ
Carvana is hiring a Verification Advocate to enhance the customer experience in the car buying and selling process. You'll be the voice of Carvana, building relationships with customers and advocating for their needs. This role requires strong communication and problem-solving skills.
You are eager to build your career and ready to take on challenges as a Customer Care Advocate at Carvana. You thrive on creating exceptional experiences for customers, guiding them through their car-buying or selling journey with empathy and expertise. You possess strong critical thinking skills that allow you to actively listen to customer needs and find effective solutions in real-time. You are adaptable and can thrive in a fast-paced environment, demonstrating resilience and a willingness to learn. You are passionate about being the customer's biggest champion and are committed to building genuine relationships.
In this role, you will be at the heart of Carvana's customer experience, supporting various teams including Sell to Carvana, Verification, and Customer Experience. You will create exceptional experiences by guiding customers through their journey, whether they are buying or selling a car. You will handle inbound and outbound calls, ensuring that each interaction is seamless and memorable. Your responsibilities will include reviewing and verifying sensitive customer documentation, driving efficiency and accuracy in your work. You will problem-solve with purpose, using your skills to address customer inquiries and concerns effectively. You will also adapt to new challenges as they arise, contributing to the overall success of the team and the company.
Carvana offers a full-time, in-office position with a supportive team environment. You will have the opportunity to grow and learn at a rapid pace, taking on new challenges that will enhance your skills and career trajectory. The company values its employees and is committed to creating a positive workplace culture where everyone can thrive. You will be part of a team that is revolutionizing the car buying journey, making it simple, seamless, and unforgettable for customers. Carvana is dedicated to providing reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
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