[Customer Experience] Senior Director, Product Management

Who you are

You have over 5 years of experience in product management, particularly in enhancing customer experiences and driving product strategy. Your background includes working in fast-paced environments where you have successfully led cross-functional teams to deliver impactful products. You are data-driven and have a strong understanding of user needs, which allows you to prioritize features that enhance customer satisfaction. You thrive in collaborative settings and enjoy working closely with engineering, design, and marketing teams to bring innovative solutions to life. You are passionate about creating seamless user experiences and have a track record of improving conversion rates through thoughtful product enhancements. You understand the importance of customer feedback and use it to inform product decisions, ensuring that the voice of the customer is always at the forefront of your strategy.

Desirable

Experience in e-commerce or technology sectors is a plus, as is familiarity with agile methodologies. You have a knack for identifying market trends and translating them into actionable product features. A background in analytics tools and user research methodologies will help you excel in this role. You are comfortable presenting to stakeholders and can articulate product vision and strategy clearly.

What you'll do

As a Senior Product Manager at Coupang, you will lead the Customer Experience Product team in developing innovative solutions that enhance the shopping journey for our users. You will be responsible for defining the product roadmap, prioritizing features based on customer feedback and business goals, and collaborating with engineering and design teams to deliver high-quality products. You will analyze user data to identify pain points in the conversion funnel and work on strategies to improve these areas. Your role will involve conducting user research and A/B testing to validate product hypotheses and ensure that the features you develop meet user needs effectively. You will also engage with stakeholders across the organization to align product initiatives with company objectives and drive cross-functional collaboration. Your leadership will be crucial in fostering a culture of innovation and customer obsession within the team.

What we offer

Coupang provides a dynamic work environment where you can make a significant impact on the future of commerce. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that values creativity and encourages you to take ownership of your projects. Our culture promotes collaboration and supports your career advancement through mentorship and training programs. Join us to be part of a company that is redefining the shopping experience and making a difference in the lives of our customers.