Senior Technical Support Engineer

Who you are

You have a strong background in technical support, with experience in providing enterprise-level assistance to clients and internal teams. Your ability to troubleshoot complex issues and communicate effectively with both technical and non-technical stakeholders sets you apart. You thrive in collaborative environments and enjoy working with diverse teams to solve problems and enhance user experiences.

You understand the importance of customer satisfaction and are committed to delivering high-quality support. Your technical expertise spans various IT services, including infrastructure management, cybersecurity, and application support. You are adaptable and can quickly learn new technologies and processes to meet the evolving needs of the organization.

Desirable

Experience with cloud solutions and familiarity with streaming technologies would be a plus. You are proactive in identifying areas for improvement and are eager to contribute to the overall success of the team.

What you'll do

As a Senior Technical Support Engineer at Roku, you will be responsible for providing top-notch support to both internal teams and external clients. You will troubleshoot and resolve technical issues, ensuring that all systems are running smoothly and efficiently. Your role will involve collaborating with various departments to identify and implement solutions that enhance operational efficiency.

You will also play a key role in documenting processes and creating knowledge base articles to empower users and improve the support experience. Your ability to analyze trends in support requests will help the team proactively address potential issues before they escalate.

In addition, you will participate in team meetings and contribute to discussions about best practices and process improvements. Your insights will be valuable in shaping the future of the support team and ensuring that Roku continues to provide exceptional service to its users.

What we offer

At Roku, you will be part of a fast-growing public company that values innovation and teamwork. We offer a collaborative work environment where your contributions are recognized and appreciated. You will have the opportunity to work with cutting-edge technologies and make a meaningful impact on the streaming experience for millions of users worldwide.

We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to connect the entire TV ecosystem and delight viewers around the globe.