The API gateway for modern microservices
Kong is a leading provider of API and service lifecycle management solutions, headquartered in The East Cut, San Francisco, CA. With over 500 employees, Kong has raised $344.1 million in Series D funding and serves Global 5000 enterprises, enabling them to securely connect and orchestrate microservi...
Kong offers flexible time off to prioritize personal well-being, stock options for employees to share in the company's success, and U-First Fridays fo...
Kong fosters a culture focused on innovation and flexibility, emphasizing the importance of modern architectures like microservices and serverless env...
Kong • India-Bangalore
Kong is seeking a Customer Assurance Analyst to coordinate customer security and compliance inquiries while collaborating with internal teams. This role requires strong communication skills and a proactive approach to customer assurance.
You have a strong background in customer operations, ideally with experience in handling security and compliance inquiries. You understand the importance of building trust with customers and are skilled at collaborating with cross-functional teams to gather necessary information. You are detail-oriented and can develop scalable processes to enhance efficiency in handling customer inquiries. Your proactive approach allows you to identify opportunities for improving customer-facing security documentation and collateral.
Experience in information security, operational resilience, or data governance practices would be a plus. Familiarity with tools or automation to manage repetitive content is also beneficial. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.
In this role, you will serve as a point of contact for customer security and compliance inquiries, ensuring that responses are thorough, prompt, and accurate. You will collaborate with internal teams, including Compliance, Security, Engineering, and Legal, to gather the necessary information for customer questionnaires. Your contributions will help refine processes for efficiently handling questionnaire completion and responses to information security inquiries. You will maintain a repository of standard answers and templates to enhance consistency and efficiency in responses. Additionally, you will track and report on customer inquiries, identifying trends and areas for improvement in customer assurance practices.
Kong offers a dynamic work environment where you can contribute to building a global Customer Assurance team. You will have the opportunity to work with a diverse group of professionals dedicated to enhancing customer trust and security. The company values collaboration and encourages you to apply even if you don't meet every requirement. Join us in our mission to empower organizations worldwide with secure API technologies.
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