Team Lead, Customer Service (Russian Speaker) - Based in Kuala Lumpur, Malaysia

Who you are

You have a proven track record in customer service management, with experience overseeing operations and ensuring high-quality service delivery. Your leadership skills enable you to effectively manage a team, fostering a positive and productive work environment. You are detail-oriented and data-driven, capable of monitoring and reporting on key performance metrics such as customer satisfaction scores and response times. Your ability to work cross-functionally with various stakeholders ensures that customer service processes are streamlined and efficient. You are also involved in recruitment activities, demonstrating your commitment to building a strong team.

Desirable

Experience in the crypto or financial services industry is a plus, as it provides you with a deeper understanding of the unique challenges and opportunities in this sector. Familiarity with customer service tools and technologies will enhance your ability to lead the team effectively.

What you'll do

In this role, you will oversee the daily operations of the customer service team, ensuring that all processes run smoothly and efficiently. You will monitor key performance indicators and report on metrics that affect service quality, making data-driven decisions to improve performance. Your responsibilities will include conducting regular performance reviews and identifying trends and issues in service quality. You will also be responsible for incident reporting to stakeholders, ensuring that any issues are addressed promptly. Your leadership will guide the team in providing exceptional customer service, aligning with OKX's commitment to excellence.

What we offer

At OKX, you will be part of a dynamic and innovative team that is reshaping the future of crypto. We offer a supportive work environment where your contributions are valued, and you have the opportunity to make a significant impact. You will have access to professional development resources to enhance your skills and advance your career. Our culture is built on core principles that emphasize teamwork, integrity, and results, creating a rewarding experience for every team member.