Associate Principal Technical Support Engineer

Who you are

You have a strong background in technical support, ideally with experience in identity governance and administration solutions. Your ability to communicate effectively with customers and team members is essential, as you will be the bridge between technical challenges and customer satisfaction. You are passionate about continuous learning and development, both for yourself and your team. You understand the importance of soft skills in technical roles and are eager to empower others through training and mentorship. You thrive in a collaborative environment and are committed to delivering outstanding customer experiences. You are adaptable and can manage multiple priorities while maintaining a focus on quality and efficiency.

Desirable

Experience in AI technologies or identity security solutions would be a plus. Familiarity with cloud-based platforms and a background in customer service can enhance your effectiveness in this role. A proactive approach to problem-solving and a willingness to learn new technologies will set you apart.

What you'll do

In this role, you will be responsible for ensuring that the Technical Support team delivers exceptional service to customers using Saviynt's identity platform. You will engage with customers to understand their technical challenges and provide effective solutions. Your role will involve developing and delivering training programs that blend technical expertise with essential soft skills, helping your team excel in their roles. You will monitor team performance and customer feedback to identify areas for improvement and implement strategies to enhance service quality. Collaborating with other departments, you will contribute to the overall success of the organization by ensuring that customer needs are met and exceeded. You will also play a key role in fostering a culture of continuous learning and development within the team, encouraging knowledge sharing and collaboration.

What we offer

Saviynt provides a supportive and dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technologies and contribute to a mission-driven company that values innovation and customer satisfaction. The hybrid work model allows for flexibility, with three days a week in the office in Sandy Springs, Georgia. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.