At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.
As an IT Support Engineer II, you will be responsible for the on-site support of our users and equipment in Boise. You will work alongside eero's IT team spread across the globe in our other offices. As an IT Support Engineer you will support employee hardware, software, and the office infrastructure.
The IT team at eero is responsible for keeping all of our systems running, enabling all employees to do their best work. We operate efficiently, balancing the need to scale IT operations with the need to provide prompt and personalized service. We are always looking for ways to optimize and improve our IT systems, with the philosophy that IT should be as invisible as possible to the people using it.
This role requires five (5) days a week in office.
Key job responsibilities
• Manage and maintain office infrastructure including wired and wireless networking, employee workstations, and meeting room equipment.
• Provide in-person support and troubleshooting for eero employees.
• Manage fleet of employee workstation hardware, including imaging, asset tracking, hardware troubleshooting, and purchasing.
• Work on remote tickets supporting eero employees around the globe.
• Key member of eero IT engineering team to deploy new applications, integrations, automations, and cloud infrastructure.
About the team
Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:
https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- Experience in implementing and managing Single Sign On (SSO) solutions, including Okta, SAML, SCIM, and Federation
- Experience working with and administering any of: Google Workspace, Okta, Meraki, GitHub, Jira
- Strong written communication skills for documenting policies, procedures, runbooks etc.
- Experience with AWS services, including networking, EC2, and IaaS.
- Knowledge of programming/scripting languages for automating tasks
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
