Service Desk

Who you are

You have a strong background in IT support, particularly in managing and troubleshooting technical issues related to networks, infrastructure, and SaaS applications. Your experience includes working in fast-paced environments, where you have successfully resolved complex technical issues and provided seamless user support. You are familiar with cloud identity management platforms, including SSO, SAML 2.0, and MFA, and have hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune. You thrive in collaborative settings, working with diverse teams and external vendors to improve system performance and user experience.

Desirable

Experience with project-oriented initiatives, including new technology rollouts and system upgrades, is a plus. You are proactive in seeking opportunities for system improvement and documenting results to enhance overall IT service delivery.

What you'll do

In this role, you will handle escalated support requests and lead the resolution of complex technical issues from initial report to final solution. You will manage a variety of technical issues related to networks and infrastructure, ensuring reliable IT services for the organization. Your responsibilities will include administering and configuring cloud identity platforms and leading project-oriented initiatives to support the company's mission of climate-friendly innovation. You will actively seek opportunities for system improvement and document your findings to contribute to the overall efficiency of IT operations.

What we offer

At Crusoe, you will be part of a team that is at the forefront of the AI revolution, working with sustainable technology to drive meaningful innovation. We offer a collaborative work environment where your contributions will have a tangible impact on the organization. You will have the opportunity to grow your skills and advance your career while being part of a mission-driven company that values responsible and transformative cloud infrastructure.