Staff IT Support Specialist

Who you are

You have extensive experience in IT support, particularly with Atlassian tools, and you are well-versed in managing complex workflows and user permissions. Your background includes a strong understanding of platform administration, and you are capable of defining and executing long-term strategies for tools like Jira. You thrive in collaborative environments, working closely with various business units to enhance operational excellence. You possess excellent problem-solving skills and are adept at optimizing workflows to improve efficiency across the organization. Your communication skills allow you to effectively partner with stakeholders to understand their needs and translate them into actionable solutions. You are proactive in identifying areas for improvement and are committed to driving the success of the IT operations team.

What you'll do

In this role, you will serve as the primary administrator for Jira Cloud, managing global settings, user permissions, and security schemes. You will oversee the day-to-day administrative requirements while also taking on a strategic leadership role to define the long-term direction of the Atlassian tools at SoFi. Your responsibilities will include configuring complex workflows and ensuring the health and scalability of the platform. You will collaborate with various business units to optimize their use of Jira, providing training and support as needed. Additionally, you will analyze usage data to identify trends and areas for enhancement, ensuring that the tools meet the evolving needs of the organization. You will also participate in cross-functional projects, contributing your expertise to improve overall IT operations and support the company's mission of transforming personal finance.

What we offer

SoFi offers a dynamic work environment where you can invest in your career and personal growth. You will be part of a team that is at the forefront of financial technology, impacting the lives of millions of members. The company values innovation and encourages employees to bring their ideas to the table. You will have access to professional development opportunities and the chance to work with cutting-edge technology in a collaborative setting. SoFi also provides competitive compensation and benefits, ensuring that you are rewarded for your contributions to the team.