Sales Contact Center Team Lead (Outbound)

Who you are

You are a hands-on people leader with a strong background in sales, eager to take the next step in your leadership journey. You thrive in a performance-driven environment and are energized by coaching frontline outbound sales professionals. Your experience has equipped you with the skills to drive day-to-day execution and deliver exceptional customer experiences. You understand the importance of key activity and conversion metrics and are committed to achieving them.

You have a passion for home finance and are excited about the opportunity to lead a team that focuses on outbound outreach to prospective borrowers. You are adept at communicating the value of mortgage products and can effectively warm-transfer qualified customers to licensed Loan Officers. Your leadership style fosters collaboration and motivates your team to excel in their roles.

Desirable

Experience in a call center environment is a plus, as is familiarity with mortgage lending processes. You are comfortable working in a fast-paced setting and can adapt to changing priorities while maintaining a focus on results. You have a track record of achieving sales targets and are skilled in developing strategies that enhance team performance.

What you'll do

In this role, you will lead one of Better's outbound Mortgage Sales Contact Center teams, guiding Home Lending Associates in their daily activities. You will be responsible for coaching your team to improve their sales techniques and customer interactions. Your leadership will help drive the team's performance against key metrics, ensuring that they meet and exceed their goals. You will also play a crucial role in fostering a collaborative team environment where everyone feels supported and empowered to succeed.

You will oversee the execution of outbound outreach strategies aimed at prospective borrowers, helping them navigate the mortgage application process. Your ability to communicate effectively will be essential in conveying the benefits of Better's mortgage offerings. You will work closely with licensed Loan Officers to ensure a seamless transition for qualified customers, enhancing their overall experience with Better.

What we offer

Better provides a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work alongside a team of ambitious professionals who are dedicated to transforming the home finance industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making homeownership more accessible and affordable for everyone.