Director of Platform Operations – Infrastructure

Who you are

You have extensive experience in platform operations, particularly in leading teams focused on infrastructure and cloud technologies. Your background includes a strong understanding of Kubernetes and CI/CD practices, enabling you to drive modernization initiatives effectively. You excel in strategic vision and operational excellence, ensuring that infrastructure is resilient and scalable to meet business needs. You are a collaborative leader who thrives in cross-functional environments, working closely with engineering, product, and business teams to achieve shared goals. Your experience with AI and machine learning infrastructure is a significant asset, as you understand how to leverage these technologies to enhance platform capabilities. You are passionate about building agile teams and fostering a culture of innovation and continuous improvement.

Desirable

Experience with cloud platforms such as AWS or Azure would be beneficial. Familiarity with developer tooling and operational best practices in a globally distributed environment is also a plus. You have a track record of successfully managing large-scale infrastructure projects and are comfortable navigating complex technical challenges.

What you'll do

In this role, you will lead global operations for core infrastructure platforms, ensuring that Upwork's foundational systems are robust and ready for future growth. You will oversee initiatives related to Kubernetes modernization, enhancing the developer experience through improved tooling and CI/CD processes. Your leadership will guide a distributed team, fostering collaboration and innovation across various technical domains. You will work closely with product and engineering teams to align infrastructure capabilities with business objectives, ensuring that the platform remains competitive and responsive to market demands. Your strategic insights will help shape the future of Upwork's infrastructure, driving initiatives that enhance scalability and resilience. You will also be responsible for mentoring team members, promoting a culture of learning and development within your team.

What we offer

At Upwork, we provide a dynamic work environment where you can make a significant impact on our platform's evolution. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven organization that values innovation and collaboration, working alongside talented professionals who are passionate about transforming the way businesses connect with independent talent. Join us in shaping the future of work and making a difference in the lives of millions of professionals around the world.