The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • Dublin, Ireland; London, England
Intercom is seeking a Staff Product Engineer specializing in AI to develop AI-powered products. You'll collaborate with ML Scientists and product teams, utilizing skills in Machine Learning and Python. This role is based in Dublin or London.
You have extensive experience in product engineering, particularly in AI and machine learning, and you understand the intricacies of building AI-powered products. You have a strong background in collaborating with cross-functional teams, including ML Scientists and product managers, to define and implement new features. Your technical expertise includes proficiency in programming languages such as Python and JavaScript, which you leverage to prototype and deploy machine learning solutions effectively. You are passionate about enhancing customer experiences through innovative AI applications and are eager to contribute to a product-focused team that values speed and quality.
Experience with AI frameworks and tools is a plus, as is familiarity with customer service technologies. You thrive in environments that encourage experimentation and rapid iteration, and you are comfortable working in a fast-paced setting where you can make a significant impact.
As a Staff Product Engineer at Intercom, you will be responsible for building and enhancing AI-powered products that transform customer service experiences. You will work closely with ML Scientists to research and implement appropriate algorithms and technologies, ensuring that new features meet customer needs and expectations. Your role will involve defining new machine learning features, rapidly prototyping solutions, and collaborating with product and design teams to bring these innovations to market. You will also be tasked with monitoring the performance of deployed models and iterating on them based on user feedback and data analysis. Your contributions will directly influence the quality and effectiveness of Intercom's AI offerings, helping to set new standards in customer service.
Intercom provides a dynamic work environment where innovation is encouraged, and your contributions are valued. You will have the opportunity to work with a talented team dedicated to pushing the boundaries of AI in customer service. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to redefine customer experiences through cutting-edge technology.
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