Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a rewarding experience for members. Being bilingual in English and Spanish is essential for effective communication with our diverse member base. You are passionate about listening, helping, and connecting with people at all touchpoints, ensuring that every interaction is positive and impactful.

What you'll do

As a Member Loyalty Representative, you will be the first point of contact for our members, assisting them with their inquiries and providing information about our services. You will create a welcoming environment that encourages members to share their financial goals and concerns. Your role will involve actively listening to members, understanding their needs, and providing tailored solutions that align with Oportun's mission of delivering affordable credit. You will also collaborate with team members to ensure a seamless service experience and contribute to a culture of inclusivity and support within the organization.

What we offer

At Oportun, you will be part of a mission-driven team that values diversity and inclusion. We offer a supportive work environment where you can grow your skills and make a meaningful impact on our members' financial futures. You will receive comprehensive training and ongoing support to help you succeed in your role. We believe in fostering a culture where every employee feels a sense of belonging and is encouraged to share their perspectives. Join us in our mission to empower individuals with the confidence to build a better financial future.