Director, Customer Solutions

Who you are

You have a proven track record in customer solutions, with extensive experience in leading technical teams and driving pre-sales excellence. Your ability to dismantle complex roadblocks and advocate for the voice of the customer sets you apart. You excel in translating field insights into actionable product strategies, ensuring that customer needs are met effectively. Your leadership style fosters collaboration and innovation, empowering your team to achieve high-impact results. You are adept at managing multiple stakeholders and navigating the complexities of customer requirements, ensuring a seamless transition from sales to implementation.

What you'll do

As the Director of Customer Solutions, you will be responsible for leading a team of technical advisors who conduct deep technical discovery and execute proof-of-concepts. Your focus will be on securing high-impact wins for strategic accounts, ensuring technical feasibility, and accelerating implementation velocity. You will work closely with sales and product teams to optimize customer experiences and drive time-to-value. Your role will involve peer-reviewing custom solutions and defining processes that enhance professional services. You will also be instrumental in shaping the future of direct mail by leveraging technology to streamline operations and improve customer satisfaction.

What we offer

At Lob, you will be part of a dynamic team that is transforming the direct mail industry. We offer a collaborative work environment where your contributions will directly impact our growth and success. You will have opportunities for professional development and the chance to work with cutting-edge technology. Our company culture values innovation, teamwork, and a commitment to excellence, making it an exciting place to advance your career.