Head of CDD & KYC, North America + LATAM

Who you are

You are a strategic leader with extensive experience in customer due diligence and KYC processes, ideally within the financial technology sector. You have a proven track record of managing teams and driving change management initiatives, empowering your team members to excel in their roles. Your ability to collaborate with internal and external stakeholders, including compliance, commercial, product, and legal teams, sets you apart as a leader who can navigate complex regulatory environments. You thrive in dynamic settings and are excited about shaping the future of compliance in the Americas.

Desirable

Experience in the payments industry or with financial products is a plus, as is familiarity with regulatory frameworks across North America and LATAM. You possess strong analytical skills and a keen understanding of risk management principles, enabling you to make informed decisions that align with business objectives. Your leadership style is inclusive, fostering a culture of growth and development within your team.

What you'll do

In this role, you will lead and coach a high-performing CDD team, consisting of five people managers and approximately 45 team members. You will be responsible for overseeing the onboarding process and ongoing reviews, ensuring that Adyen delivers a risk-aware and efficient experience for its clients. Your strategic vision will guide the evolution of the CDD function across the region, driving the implementation of scalable processes that support Adyen's growth.

You will collaborate closely with various internal stakeholders, including compliance, commercial, product, and legal teams, to ensure that all operations align with regulatory requirements and best practices. Additionally, you will engage with external stakeholders, such as merchants and regulators, to maintain strong relationships and ensure compliance with applicable laws and regulations.

As a builder at heart, you will be excited to drive change management initiatives that enhance the CDD function. You will shape strategy and create processes that not only meet current needs but also anticipate future challenges as Adyen continues to expand in the Americas. Your leadership will empower your team to grow their knowledge and skills in customer due diligence, fostering a culture of continuous improvement.

What we offer

Adyen offers a collaborative and innovative work environment where you can thrive as a leader. You will have the opportunity to make a significant impact on the company's compliance strategy and contribute to its growth in North America and LATAM. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of financial technology and compliance.