Enablement Manager – CXG (Customer Experience & Growth)

Who you are

You have a strong background in customer experience and growth, with a focus on enabling teams to deliver high-quality outcomes. You understand how to translate complex product and operational information into clear, actionable guidance that teams can adopt and utilize effectively. Your experience includes working across various functions such as support, hiring, offboarding, and customer success, ensuring that all teams are equipped with the necessary knowledge and tools to operate at scale.

You possess excellent communication skills, allowing you to engage with diverse teams and stakeholders effectively. You are adept at identifying training needs and developing strategies to address them, ensuring that all team members are continuously upskilled and informed about new processes and systems. Your approach is not traditional training; instead, you focus on change management and the practical application of knowledge in real-world scenarios.

You are passionate about leveraging AI-enabled support solutions to enhance customer experience and drive growth. Your ability to adapt to new technologies and processes is complemented by your strong analytical skills, enabling you to assess the effectiveness of enablement initiatives and make data-driven decisions.

Desirable

Experience in a fast-growing startup environment is a plus, as is familiarity with global HR platforms and the challenges associated with managing remote teams. You are proactive in seeking out opportunities for improvement and are comfortable navigating ambiguity in a rapidly changing landscape.

What you'll do

In this role, you will be responsible for equipping the Customer Experience & Growth organization with the knowledge and tools necessary to deliver consistent, high-quality outcomes. You will work closely with teams across support, hiring, offboarding, customer success, vendor management, and program management to ensure they have the resources they need to succeed. Your focus will be on product enablement, new processes and systems adoption, and ongoing role-specific upskilling.

You will develop and implement enablement strategies that align with the company's goals and objectives, ensuring that all team members are well-versed in the latest tools and processes. You will facilitate workshops and training sessions that promote knowledge sharing and collaboration among teams, fostering a culture of continuous learning and improvement.

Your role will also involve assessing the effectiveness of enablement initiatives, gathering feedback from team members, and making necessary adjustments to enhance the learning experience. You will collaborate with product and operational teams to ensure that changes are communicated effectively and that all stakeholders are informed about new developments.

What we offer

At RemoFirst, you will be part of a dynamic and growing team that is dedicated to transforming the way businesses hire and manage global teams. We offer a supportive work environment where you can thrive and make a meaningful impact. You will have the opportunity to work with innovative companies, including Fortune 500 businesses and leading startups, as we strive to deliver a world-class platform and unparalleled service.

We encourage you to apply even if your experience doesn't match every requirement. Your unique perspective and skills could be the perfect fit for our team. Join us in enabling the Freedom of Work and helping businesses succeed in a global landscape.