Senior Technical Support Engineer

Who you are

You have a strong background in technical support, ideally with experience in hardware and software systems. You excel at troubleshooting complex issues and have a knack for communicating technical information clearly to non-technical users. Your experience working with law enforcement or similar sectors is a plus, as you understand the unique challenges they face. You are passionate about technology and its role in enhancing public safety, and you thrive in environments where you can make a meaningful impact. You are a team player who values collaboration and diverse perspectives, and you are committed to continuous learning and growth in your career.

Desirable

Experience with digital evidence management systems or real-time operations technology would be beneficial. Familiarity with law enforcement protocols and procedures can help you better understand the needs of your clients. You might also have experience in customer service or client-facing roles, which has honed your ability to manage expectations and deliver exceptional support.

What you'll do

In this role, you will be the primary point of contact for technical issues related to Axon's hardware and software solutions. You will engage directly with law enforcement agencies, providing expert-level assistance and ensuring that their systems operate reliably. You will tackle escalated technical issues, performing advanced diagnostics and troubleshooting to resolve problems efficiently. Your role will involve collaborating closely with engineering teams to communicate user feedback and technical challenges, helping to drive improvements in product design and functionality. You will also be responsible for training users on new systems and features, ensuring they are equipped to utilize Axon's technology effectively. Your work will directly contribute to strengthening agency trust in Axon technology and enhancing public safety outcomes.

What we offer

Axon is committed to creating a supportive and inclusive work environment where you can thrive. We offer competitive compensation and benefits, along with opportunities for professional development and growth. You will be part of a mission-driven team that is dedicated to making a positive impact on society. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to protect life and accelerate justice through innovative technology.