The Amazon Transportation Services Sorting Center Shift Manager is responsible for leading the day-to-day operations and managing the staff of a designated shift within a single Amazon Sorting Center facility. This role requires a strong understanding of sortation processes, safety protocols, and workforce management to ensure the efficient, reliable, and safe execution of all sorting activities during the shift. The Shift Manager will work closely with the Sorting Center Site Manager and cross-functional teams to optimize workflows, resolve operational challenges, and promote a culture of continuous improvement and employee engagement.
Key job responsibilities
- Oversee the execution of all sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, in alignment with the Sorting Center's operational strategy;
- Manage the shift's workforce, including supervisors, equipment operators, and support personnel, ensuring appropriate staffing levels, task assignments, and performance monitoring;
- Implement and enforce safety protocols, including the use of personal protective equipment, operation of material handling equipment, and adherence to established procedures;
- Monitor and analyze key performance indicators during the shift, such as sortation throughput, quality metrics, and safety incidents, to identify opportunities for process improvements and operational efficiencies;
- Collaborate with the Sorting Center Site Manager, Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact the shift's performance;
- Lead the implementation of new technologies, automation solutions, and operational best practices within the shift, ensuring seamless integration and employee buy-in;
- Provide ongoing coaching, training, and development to the shift's personnel, fostering a culture of continuous learning, safety, and employee engagement;
- Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
- Maintain accurate and timely documentation of the shift's performance, including labor deployment, productivity metrics, and incident reports;
- Serve as a subject matter expert and representative of the shift's operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
- Stay informed of industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance the shift's performance.- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree;
- Employee and performance management experience;
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;
- Basic English and Fluent Portuguese.- Performance metrics, process improvement or lean techniques experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
