Amazon is seeking a results-driven Program Manager to help scale Customer Journey Analytics, a rapidly growing subscription service that empowers vendors with actionable insights to optimize their promotion, marketing, and product strategy. Since launching three months ago, demand has exceeded expectations, and we need a strategic operator to help scale the service to thousands of vendors.
In this role, you will take the operational lead, working across retail, tech, and data science teams to streamline service delivery, enhance vendor experience, and ensure scalable growth. You will identify process improvements, develop automation strategies, and help define the roadmap for operational excellence.
This is a rare opportunity to join a high-impact, entrepreneurial team at the ground floor. If you thrive in fast-paced environments, enjoy solving ambiguous problems, and love working cross-functionally to drive scale and efficiency, we want to hear from you.
Key job responsibilities
- Develop Best Practices – Build case studies, benchmarks and strategic playbooks to help vendors optimize their growth strategies, marketing efforts, and promotional investments using analytics.
- Scale & Expand Operations – Design and implement scalable mechanisms to support the rapid expansion of Customer Journey Analytics, working across Retail, Tech, Data Science, and GTM teams.
- Define & Optimize Key Metrics – Establish and track core performance indicators, using data to measure program effectiveness and drive data-backed improvements in collaboration with cross-functional teams.
- Champion Customer Insights – Collect, analyze, and synthesize user feedback to uncover pain points and prioritize improvements in the product roadmap.
- Streamline & Automate Processes – Identify inefficiencies in internal operations and innovate on workflows, automation, and tooling to improve vendor experience and scale internal execution.
A day in the life
You’ll be at the center of a fast-growing initiative, working cross-functionally to scale a new service. One day might start with a sync with tech and data science teams, checking in on new capabilities they’re building and brainstorming ways to automate bottlenecks. By midday, you could be meeting with GTM teams to get a pulse on vendor adoption, tossing around ideas for enablement, or putting together case studies that highlight real vendor wins. In the afternoon, maybe you’re working with retail teams, digging into how users—both internal and external—are interacting with the tool and surfacing new challenges. Every day is different, but the common thread is driving scale, solving problems, and making things run smoother.
About the team
The Customer Journey Analytics team is on a mission to help vendors grow smarter, not just bigger. We provide data-driven insights that help brands refine their marketing, optimize promotions, and develop stronger customer relationships.
We’re a small but fast-moving team that thrives on collaboration, problem-solving, and impact. You’ll work closely with tech, data science, retail, and GTM teams, ensuring vendors get the most out of our analytics. We love tackling ambiguous challenges, iterating quickly, and building scalable solutions. If you enjoy shaping new products and driving meaningful change, you’ll fit right in.
Japan Consumer Innovationの社員インタビューはこちらEmployee Interview for Japan Consumer Innovation- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
