Renewal Manager

Who you are

You have a proven track record in managing customer renewals and driving retention outcomes — your experience has equipped you with the skills to lead customer-facing discussions effectively. You understand the importance of collaboration with cross-functional teams, particularly with Account Managers and Customer Success, to ensure a seamless renewal process. Your ability to analyze customer needs and incorporate value into renewal execution sets you apart. You are detail-oriented and possess strong negotiation skills, allowing you to navigate pricing and contract structures confidently. You thrive in a role that blends commercial ownership with operational discipline, ensuring predictable results and a high-quality customer experience. You are passionate about customer success and understand how to leverage data to inform your strategies. You are adaptable and can manage multiple accounts while maintaining a focus on customer satisfaction.

What you'll do

As a Renewal Manager at Mixpanel, you will own and manage the end-to-end renewal process for your assigned accounts. You will lead customer-facing renewal discussions, addressing pricing, terms, and contract structures to ensure a smooth renewal experience. Your role will involve driving strong retention outcomes while also identifying and supporting in-scope expansion opportunities. You will partner closely with Account Managers to understand account context and develop effective renewal strategies. Collaborating with Customer Success will be crucial as you incorporate customer adoption and value into your renewal execution. You will maintain a proactive approach to customer engagement, ensuring that all interactions are focused on delivering a high-quality experience. Your ability to analyze customer data will help you identify trends and opportunities for improvement in the renewal process. You will also be responsible for reporting on renewal metrics and outcomes, providing insights to the broader team to enhance future strategies. Your contributions will directly impact Mixpanel's revenue retention and overall customer satisfaction.

What we offer

At Mixpanel, we offer a collaborative and innovative work environment where your contributions are valued. You will have the opportunity to work with a diverse team of professionals who are passionate about data and customer success. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes teamwork and continuous improvement, allowing you to thrive in your role. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be a great addition to our team.