Manager, Customer Success

Who you are

You have a strong background in customer success and a passion for education — your experience in fast-paced EdTech environments has equipped you with the skills to lead high-performance teams. You understand the importance of customer experience and are excited to shape the future of professional development in the early childhood market. You bring a proven track record of building effective teams and strategies that drive customer satisfaction and engagement.

You are a hands-on leader who thrives in a collaborative environment — your ability to communicate effectively with various stakeholders, including educators and corporate partners, allows you to ensure that customers receive maximum value from the products. You are committed to continuous improvement and are always looking for ways to enhance the customer experience.

Desirable

Experience in early childhood education or related fields would be a plus — you understand the unique challenges and opportunities in this sector and can tailor strategies to meet the needs of educators and programs. Familiarity with customer success metrics and frameworks will help you drive results and demonstrate the impact of your initiatives.

What you'll do

As the Manager of Customer Success, you will lead the development and execution of customer experience strategies — your role will involve designing and launching initiatives that enhance customer engagement and satisfaction. You will work closely with the leadership team to shape the departmental structure and operational frameworks that support customer success.

You will be responsible for building and managing a high-performance customer success team — this includes recruiting, training, and mentoring team members to ensure they have the skills and knowledge needed to support customers effectively. You will also establish key performance indicators to measure the success of customer success initiatives and drive continuous improvement.

Collaboration will be key in this role — you will partner with product development, marketing, and sales teams to ensure that customer feedback informs product enhancements and that customers are aware of new features and offerings. You will also engage with customers directly to understand their needs and challenges, using this insight to refine strategies and improve the overall customer experience.

What we offer

At StraighterLine, you will be part of a mission-driven organization dedicated to helping students succeed — we offer a supportive and collaborative work environment where your contributions will have a meaningful impact. You will have the opportunity to shape the future of customer success in the EdTech space and work with a diverse range of partners and customers.

We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and are committed to building a team that reflects the communities we serve. Join us in making a difference in the lives of learners across the globe.