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Reddit, headquartered in San Francisco, California, is a prominent social media platform that connects over 430 million monthly active users through diverse communities known as subreddits. Founded in 2005, Reddit has raised over $1 billion in funding from investors like Andreessen Horowitz and Sequ...
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Reddit • Chicago, IL
Reddit is seeking a Senior IT Support Engineer to enhance their support team in Chicago. You'll be responsible for providing helpdesk support and coordinating with various teams to resolve technical issues. This role requires strong collaboration skills and a commitment to user satisfaction.
You have extensive experience in IT support, ideally with a focus on helpdesk operations and user assistance. Your background includes working in fast-paced environments where you have successfully managed technical issues and provided exceptional service to users. You are comfortable collaborating with cross-functional teams, ensuring that technical challenges are addressed efficiently and effectively. You understand the importance of communication and are skilled at translating technical jargon into user-friendly language. You thrive in a team-oriented atmosphere and are dedicated to fostering a positive work environment. You are proactive in identifying potential issues and implementing solutions before they escalate, demonstrating your commitment to continuous improvement.
Experience with audio-visual (AV) support and event coordination is a plus, as you will be involved in supporting special events and ensuring seamless technical operations. Familiarity with various IT tools and platforms will enhance your ability to provide top-notch support to users across different regions.
In this role, you will be responsible for providing on-site IT support at Reddit's Chicago office, ensuring that all users have a smooth and efficient helpdesk experience. You will assist with troubleshooting technical issues, managing ticket escalations, and coordinating with other teams such as CorpEng Systems and Security to resolve complex problems. Your role will involve supporting office events and providing AV assistance, ensuring that all technical aspects run smoothly. You will also play a key role in scaling the support team, contributing to the development of best practices and processes that enhance user satisfaction. Your ability to work cross-functionally will be essential as you collaborate with various departments to address technical challenges and improve overall service delivery.
Reddit offers a dynamic work environment where you can grow your skills and make a significant impact on the user experience. You will be part of a diverse team that values collaboration and innovation. The company is committed to providing reasonable accommodations for qualified individuals with disabilities, ensuring an inclusive workplace for all. You will have the opportunity to work in a vibrant office in Chicago, engaging with a community of passionate individuals dedicated to fostering belonging and connection among users worldwide.
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