Senior Manager, Implementation

Who you are

You have a proven track record in customer success or implementation roles, ideally with experience in managing teams and leading customer onboarding processes. Your ability to empathize with customers allows you to understand their needs and challenges, ensuring a smooth transition to new systems. You possess strong project management skills, enabling you to oversee multiple implementations simultaneously while maintaining high standards of service. You are technically savvy, with a solid understanding of software solutions and how they can be tailored to meet customer requirements. Your change management expertise helps customers adapt to new processes effectively, fostering long-term relationships built on trust and support. You thrive in a collaborative environment, working cross-functionally to drive solutions and deliver results quickly.

Desirable

Experience in the fintech or SaaS industry is a plus, as is familiarity with corporate spending solutions. You may have a background in consulting or project management, which enhances your ability to guide customers through complex implementations.

What you'll do

In this role, you will manage a team of Consultants responsible for implementing Brex Empower for new customers. You will lead the onboarding experience, ensuring that customers transition from outdated processes to a modern, employee-first approach. Your strategic advisory skills will be crucial as you build trust with customers, helping them realize the full potential of Brex's offerings. You will take personal ownership of customer success, ensuring that they are set up for long-term satisfaction and engagement with the platform. You will collaborate closely with internal teams to streamline the implementation process, addressing any challenges that arise and driving solutions with tenacity. Your role will involve setting performance metrics for your team and ensuring that they meet or exceed these targets, contributing to the overall success of the organization.

What we offer

Brex provides a dynamic work environment where you can push your limits and challenge the status quo. We are committed to building a diverse team and inclusive culture, empowering you with the tools and resources needed to grow your career. You will have the opportunity to work with some of the brightest minds in the industry, contributing to a mission that helps companies manage their spending with confidence. We offer competitive compensation packages, including equity options, and a supportive atmosphere that encourages professional development.