Customer Success Manager

Who you are

You have a proven record of success in a SaaS technology company, where you've played a key role in driving customer adoption and revenue retention. Your experience has equipped you with the skills to build successful and repeatable processes that deliver value to customers. You thrive in a technology-driven environment and are comfortable managing a high velocity of activity through both phone and onsite interactions. You are a superuser of all Revinate products, possessing in-depth knowledge that allows you to coach and educate customers effectively. Building relationships beyond day-to-day interactions is second nature to you, as you understand the importance of engagement across the organization.

You are adept at conducting regular customer reviews and virtual workshops, identifying areas of strength and opportunities for improvement. Your ability to transparently report and track customer progress through the loyalty touchpoint process is a testament to your commitment to customer success. You bring intelligent product feedback and recommendations from customers back to the Revinate Product team, ensuring that customer needs are met and exceeded.

Desirable

Experience in managing renewals for strategic accounts in the North America region is a plus. Familiarity with customer success metrics such as NPS and renewals will enhance your effectiveness in this role.

What you'll do

As a Customer Success Manager at Revinate, you will lead the post-sales efforts for North America, focusing on building processes that ensure customer success. You will be responsible for coaching customers on the effective use of Revinate products, conducting regular reviews to assess their progress, and delivering best practices to enhance their overall experience. Your role will involve building strong relationships with customers, ensuring they are engaged and satisfied with the services provided.

You will work closely with the Product team to relay customer feedback and prioritize their requirements, ensuring that the product evolves to meet customer needs. Your success will be measured by high NPS scores and renewals of defined strategic accounts. You will act as a single point of contact for customers, coordinating with other groups like training and Client Solutions to provide comprehensive support.

What we offer

Revinate is proud to be a Great Place To Work Certified company, and we offer a supportive and engaging work environment. As a remote position, you will have the flexibility to work from home while residing within the greater Orlando area. We value our employees and strive to create a culture that fosters growth and development. Join us in making a difference in the customer success landscape.