Senior Account Manager – Top Accounts (Italy) (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

• Own strategic partner relationships end to end, including understanding P&L tracking, leading co-marketing efforts to drive awareness and activation, ensuring operational excellence and building engagement (partner’s meetings and business reviews)
• Be responsible for developing and maintaining strong, long-term relationships with our top clients
• Lead tough negotiations to establish a strong working partnership grounded on sustainable economics for both parties
• Be responsible for our partners' business performance, analyze their main KPIs and ensure growth MoM. Track and report performance metrics
• Understand client needs, goals, and challenges to provide strategic solutions. Take action to reach your goals and company OKRs
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Get feedback from our partners and translate it into product, marketing, and operations improvement
• Actively collaborate with your internal teams and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• At least 3 years of experience in high-performance account management
• Strong Commercial skills and a proactive approach to account management
• Project management skills, highly organized and detail-oriented
• Good knowledge of GSuite and MS Office. Looker is a Plus
• Native Italian and English Fluency
• Good communication and interpersonal skills
• Problem solver, data-driven with an analytical approach
• An empathetic, inclusive, and curious attitude

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!