Customer Service Representative - Dutch and English

Who you are

You are a customer-oriented individual who thrives in a dynamic environment, eager to engage with a diverse range of customers. Your fluency in both Dutch and English allows you to communicate effectively with our international clientele, ensuring that their needs are met promptly and accurately. You possess strong problem-solving skills, enabling you to handle complex challenges and mediate disputes between buyers and sellers with ease. You understand the importance of customer satisfaction and are committed to providing exceptional service that encourages repeat business. You are open to feedback and change, embodying the core values of Catawiki as you contribute to our mission of becoming the world's most popular destination for special objects.

Desirable

Experience in customer service or support roles is a plus, as it equips you with the skills to navigate customer interactions smoothly. Familiarity with online marketplaces or auction platforms can enhance your understanding of our unique business model, allowing you to provide tailored support to our users. A passion for unique and extraordinary items will help you connect with our customers on a deeper level, making their experience with Catawiki even more enjoyable.

What you'll do

In this role, you will engage with customers through various channels, including chat, email, phone, and social media, addressing their queries and resolving issues in a timely manner. You will play a crucial role in mediating disputes between buyers and sellers, ensuring that both parties feel heard and satisfied with the resolution. Your ability to manage customer expectations and provide clear communication will be key to fostering positive relationships with our users. You will also contribute to the overall growth of the business by ensuring that customers return to our platform regularly, enhancing their experience and loyalty.

What we offer

Catawiki offers a vibrant and inclusive work environment where you can grow and develop your skills. You will have the opportunity to work with a diverse team of passionate individuals who share a common goal of delivering exceptional service. We value your contributions and encourage you to bring your unique perspective to the table. As part of our commitment to employee well-being, we provide a supportive atmosphere that promotes work-life balance and personal development. Join us on this exciting journey and be part of a company that celebrates the extraordinary every day.