The premier marketplace for aviation parts and services
PartsBase Inc. is the largest online aviation marketplace, serving over 7,600 companies across 217 countries. Based in Boca Raton, Florida, PartsBase connects major aviation brands like Delta, Northrop Grumman, and Air France Industries, facilitating the buying and selling of aviation parts and serv...
PartsBase offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
PartsBase fosters a culture centered around aviation expertise and technological innovation, encouraging employees to contribute ideas that enhance th...
PartsBase Inc. • Remote-Malaysia
PartsBase Inc. is seeking an IT Help Desk Specialist to provide high-quality technical support in a fully remote environment. The ideal candidate will have at least 3 years of experience in desktop support or help desk roles.
You are an experienced IT Help Desk Specialist with a minimum of 3 years in a similar desktop support or help desk role. You possess a deep understanding of technical support and are skilled in problem-solving, ensuring that you can effectively assist users with their technical issues. Your fluency in English allows you to communicate clearly and effectively with clients and team members alike. You thrive in a remote work environment and are motivated to contribute to a collaborative team culture.
While not required, familiarity with additional languages may be considered a plus, enhancing your ability to support a diverse client base. You are organized and detail-oriented, which helps you manage multiple support requests efficiently while maintaining a high level of customer satisfaction.
In this role, you will be responsible for providing technical support to users across the globe, ensuring that their issues are resolved promptly and effectively. You will troubleshoot hardware and software problems, guiding users through step-by-step solutions. Your role will involve documenting support requests and resolutions, contributing to a knowledge base that helps improve team efficiency. You will collaborate with other team members to implement business technology projects that enhance the user experience. Additionally, you will participate in training sessions to stay updated on the latest technologies and support practices.
At PartsBase, you will enjoy the flexibility of remote work while being part of a supportive and collaborative team. We value your contributions and celebrate each other's successes, fostering an inclusive culture that welcomes all employees. You will have opportunities for professional growth and skill enhancement, allowing you to advance your career while contributing to a global team. Join us in ensuring seamless technical support and troubleshooting for our clients, and be part of a company that is at the forefront of the aviation business and technology.
Apply now or save it for later. Get alerts for similar jobs at PartsBase Inc..
