Customer Account Manager - US

Who you are

You have a proven track record in account management, ideally with experience in customer engagement platforms. You understand the importance of building strong relationships with clients and are skilled at identifying their needs to provide tailored solutions. Your communication skills are top-notch, allowing you to effectively collaborate with cross-functional teams and convey complex ideas clearly. You thrive in a fast-paced environment and are comfortable managing multiple accounts simultaneously. You are passionate about customer success and are driven to help clients achieve their goals through innovative solutions. You embrace a growth mindset and are always looking for ways to improve both your skills and the services you provide.

What you'll do

As a Customer Account Manager at Iterable, you will be responsible for managing a portfolio of clients, ensuring they receive the highest level of service and support. You will work closely with clients to understand their objectives and help them leverage Iterable's platform to enhance their customer engagement strategies. Your role will involve regular check-ins with clients, providing insights and recommendations based on their usage of the platform. You will collaborate with internal teams to address client needs and drive product adoption. Additionally, you will analyze client data to identify opportunities for upselling and cross-selling Iterable's services. Your success will be measured by client satisfaction and retention rates, making your role critical to Iterable's growth.

What we offer

Iterable offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals who are passionate about customer engagement. We provide competitive compensation and benefits, including flexible work arrangements to support work-life balance. Our culture values diversity and inclusion, and we encourage you to bring your unique perspective to the team. Join us in shaping the future of customer engagement and making a meaningful impact for our clients.