Principal Product Manager - Enterprise

Meta is searching for a experienced Product Manager to revolutionize enterprise support by setting Meta as the industry benchmark for delivering exceptional customer service through our tools and services. We are looking for entrepreneurial Product Managers to help innovate and execute product initiatives across the company. Our approach involves developing a cutting-edge, universal platform for customer support that leverages generative AI to incorporate best-in-class user experiences (such as conversational interfaces, automations, agent to agent, chatbots, live chat, and proactive in-product solutions), agent experiences (such as automated agents, conversation summary, next best action, agent copilot, and reply recommendation) and admin experiences (such as AI content management, intelligent case analysis, agentic workflows, actionable insights). In addition to creating this platform, our role encompasses the onboarding and support of a wide range of internal and external business partners, such as Reality Labs, HR, IT Help Desk, and more. By doing so, we empower these partners to enhance customer service for their end users while concurrently constructing a centralized, scalable customer service platform that benefits Meta as a whole. Although prior experience in this field is highly valued, we welcome generalist PM Leaders who share a passion for addressing these complex, significant challenges.