EMEA Renewals Manager

Who you are

You have 3+ years of experience in Renewals Management, Customer Success, or Account Management, preferably within a SaaS B2B environment. Your strong background in managing a two-tiered Distributor/reseller model within the renewals sales cycle has equipped you with the skills to navigate complex renewals involving multiple stakeholders, including C-level executives. You are adept at crafting proposals, negotiating terms, and collaborating with Finance and Legal teams to ensure seamless renewals. Your ability to analyze data and customer insights allows you to make informed decisions about renewal trends and strategies, minimizing customer churn and maximizing revenue growth.

Desirable

Experience with tools such as Salesforce, Gong, and Gainsight is a plus, as is a proven track record of identifying and closing multi-year renewals to mitigate revenue risk. You are a proactive communicator who engages key stakeholders effectively and can identify, escalate, and forecast at-risk opportunities. Your innovative mindset contributes to refining the customer renewal experience, making processes more effective and customer-friendly.

What you'll do

As the EMEA Renewals Manager, you will own, drive, and lead the renewals lifecycle end-to-end, from initial outreach to closing the renewal transaction. You will engage with key stakeholders to identify contract requirements and resolve potential roadblocks, ensuring an on-time close. Your role will involve crafting proposals and negotiating terms while working cross-functionally with Sales, Customer Success, Legal, Product, and Finance teams. You will identify and create cross-sell opportunities to maximize revenue growth and help develop and optimize our renewals program, from playbooks to processes. Additionally, you will utilize leading tools such as Salesforce, Gong, and Gainsight to drive efficient renewals and track your performance.

What we offer

Horizon3 AI offers a hybrid office policy, requesting colleagues to come to the office three days a week. You will be part of a dynamic global Renewals team, contributing to the growth of our customer base in the EMEA region. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in innovating and refining our customer renewal experience, where your ideas and solutions will make a significant impact.