Senior Specialist, Premium Support (Portuguese)

Who you are

You are a dedicated and enthusiastic individual with a strong commitment to delivering exceptional customer service. You possess excellent communication skills in both English and Portuguese, allowing you to interact effectively with a diverse range of customers. Your analytical mindset enables you to assess situations and find the right solutions, ensuring that every customer feels valued and supported. You thrive in a flexible and hospitable environment, demonstrating a genuine passion for helping others. Your experience in customer service has equipped you with the skills necessary to handle complex issues with ease, and you are always looking for ways to improve the customer experience.

What you'll do

As a Senior Specialist in Premium Support, you will be on the front line, directly interacting with customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of the Airbnb community, particularly those in the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with users. Your role will involve assessing cases autonomously and constantly seeking the right solutions to enhance customer satisfaction. You will work closely with various teams to ensure that customer feedback is communicated effectively and that any recurring issues are addressed promptly.

What we offer

Airbnb offers a competitive salary range of €60,000—€70,000 EUR for this full-time position based in Ireland. You will have the opportunity to work in a dynamic and supportive environment where your contributions are valued. The company is committed to fostering a culture of inclusivity and collaboration, allowing you to grow both personally and professionally. Additionally, you may be eligible for bonuses, equity, benefits, and Employee Travel Credits, enhancing your overall compensation package.