Senior Personal Injury Claims Handler

Who you are

You have extensive experience in personal injury claims handling, demonstrating a deep understanding of the claims process and the ability to navigate complex cases effectively. Your expertise allows you to make informed decisions quickly, ensuring that customer needs are met with efficiency and care. You thrive in environments that challenge the status quo and are eager to contribute to a team that values innovation and autonomy. You possess strong communication skills, enabling you to interact effectively with clients and colleagues alike, fostering a collaborative atmosphere. Your analytical mindset helps you identify areas for improvement within the claims process, driving continuous enhancement of operations. You are committed to personal and professional growth, always seeking opportunities to expand your knowledge and skills in the field.

What you'll do

In this role, you will be responsible for managing personal injury claims from inception to resolution, ensuring that each case is handled with the utmost care and attention to detail. You will assess claims, gather necessary documentation, and liaise with clients to provide updates and support throughout the process. Your role will involve collaborating with various stakeholders, including legal teams and medical professionals, to gather insights and make informed decisions. You will also be tasked with identifying trends and patterns in claims data, using this information to propose improvements to the claims handling process. As a senior member of the team, you will mentor junior claims handlers, sharing your knowledge and expertise to help them develop their skills. You will play a key role in enhancing the overall efficiency of the claims team, contributing to Marshmallow's mission of providing exceptional service to customers.

What we offer

At Marshmallow, we offer a dynamic work environment that encourages innovation and continuous learning. You will have access to the tools and resources necessary to excel in your role and make a meaningful impact on the claims process. We prioritize a culture of inclusivity and support, ensuring that all team members feel valued and empowered to do their best work. Our commitment to personal development means you will have opportunities for training and growth, helping you advance your career in the insurance industry. We believe in recognizing and rewarding hard work, providing competitive compensation and benefits to our employees. Join us in our mission to make migration easy and be part of a team that is dedicated to driving positive change in the industry.