Empowering renters with flexible payment solutions
Flex is a mobile application designed to provide renters with flexible payment options for their rent, allowing users to reschedule payments and protect their funds with Overdraft Protection. Headquartered in Midtown Manhattan, New York, Flex has raised $225.1 million in Series B funding and serves ...
Flex offers a range of benefits including unlimited paid time off, 100% company-paid medical, dental, and vision coverage, and a 401(k) plan with comp...
Flex fosters a culture focused on financial empowerment and flexibility for renters, emphasizing the importance of addressing the challenges of monthl...
Flex • New York, New York, United States
Flex is seeking a Staff User Researcher to enhance the rent payment experience for consumers. You'll collaborate with product, marketing, and business development teams to inform and influence product strategy. This role requires strong user research skills and a passion for improving financial products.
You have extensive experience in user research, ideally within the FinTech sector, and a strong understanding of how to gather and analyze user insights to inform product development. You are skilled in various research methodologies and can effectively communicate findings to influence product strategy. Your background includes working closely with cross-functional teams, including product managers and designers, to ensure that user needs are at the forefront of product decisions. You are passionate about improving the consumer experience and have a track record of successfully bringing user-centered products to market.
Experience with design thinking methodologies and usability testing is a plus. Familiarity with financial products and the challenges faced by consumers in this space will help you excel in this role. You are comfortable working in a fast-paced environment and can adapt your research approach based on evolving business needs. You have a collaborative mindset and enjoy working with diverse teams to drive impactful results.
As a Staff User Researcher at Flex, you will take ownership of user research projects from start to finish. This includes defining key customer goals, conducting studies, and synthesizing insights to inform product development. You will partner with product, marketing, and business development teams to ensure that user feedback is integrated into the product strategy. Your role will involve facilitating design thinking workshops and usability testing sessions to gather qualitative and quantitative data. You will also be responsible for presenting your findings to stakeholders and making recommendations based on your research.
You will play a crucial role in shaping the vision and strategy for new products, particularly as Flex expands its offerings to better serve renters. Your insights will directly impact the development of innovative solutions that address the pain points of consumers in the rental market. You will collaborate with designers and product managers to create user-friendly experiences that resonate with our target audience.
At Flex, we provide a competitive benefits package that includes medical, dental, and vision coverage from day one. You will also have the opportunity to participate in our company equity program and a 401(k) plan with a company match starting in 2026. We believe in work-life balance and offer unlimited paid time off along with 13 company-paid holidays. Our parental leave policy supports new parents, and our Flex Cares Program ensures that our employees feel valued and supported. Join us in our mission to transform the rent payment experience and make a meaningful impact in the lives of renters across the country.
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