Program Operations Lead, IN External Fulfillment

Who you are

You have a Bachelor's degree and are fluent in English, both written and spoken. You possess experience with Microsoft Office products and applications, enabling you to complete complex tasks quickly with minimal guidance. Your ability to manage stakeholders remotely and take ownership of projects is essential for success in this role. You thrive in environments that require quick turnarounds and are eager to uphold process requirements while identifying areas for improvement.

You are detail-oriented and have a strong understanding of supply chain operations. Your experience in executing seller configurations and managing reports will help you excel in this position. You are proactive in addressing escalations and have a knack for liaising across functions to drive projects forward. Your willingness to support critical events during peak times demonstrates your commitment to operational excellence.

Desirable

Experience in supply chain management or operations is a plus, as is familiarity with tools for monitoring and reporting. You are comfortable working with both internal and external stakeholders, ensuring that all process requirements are met. Your analytical skills will help you dive deep into reports and identify bottlenecks in the system.

What you'll do

In this role, you will be responsible for the execution of all seller configurations in the system for Fulfillment experience. You will own speed-related reports and conduct deep dives to analyze performance metrics. Sending weekly updates on critical projects using query-based tools and Excel will be part of your routine. You will also handle capacity configurations within the system and provide critical support during peak events, ensuring that all necessary configurations are in place.

You will monitor FX-related processes daily and run internal processes centrally, keeping track of progress on designated tools. Your ability to manage stakeholder relationships will be crucial as you work to uphold process requirements and suggest corrections where necessary. You will collaborate with various functions to drive projects and help clear any issues or bottlenecks that arise.

What we offer

At Amazon, we foster an inclusive culture that empowers our employees to deliver the best results for our customers. You will have the opportunity to work on high-impact projects within a dynamic team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of supply chain operations at Amazon.