Top Customer Solutions Developer II, Networking, Google Cloud

Who you are

You have a Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience, along with at least 6 years of experience in troubleshooting and advocating for customers' needs. Your background includes triaging technical issues and software development, making you adept at understanding complex customer requirements and technical challenges.

You possess strong coding skills in languages such as Java, C, C++, Python, or Go, allowing you to write, read, and debug code effectively. Your experience with distributed systems and solutions, design patterns, or best practices equips you to handle the intricacies of cloud-based environments.

Your familiarity with web technologies, including HTTP, HTML, DNS, and TCP, enhances your ability to troubleshoot network issues. You have experience in crisis response and escalation management, demonstrating your capability to influence incident response momentum across multiple teams.

You are knowledgeable about networking fundamentals, including load balancing, cloud storage, peering, and TCP/IP, which are essential for addressing customer concerns related to network performance. Additionally, your understanding of Linux/Unix systems at a system/network administrator level allows you to navigate and manage various technical environments effectively.

Desirable

Experience working with public cloud services and infrastructure, particularly Google Cloud Platform, is a plus. You are familiar with techniques such as packet capture and analysis, artificial packet creation, load testing, and traffic path analysis, which are crucial for troubleshooting network latency and packet loss issues.

What you'll do

In this role, you will be part of a team that globally ensures 24-hour customer support, advocating for customer needs and addressing technical issues as they arise. You will work closely with internal teams, including product and software teams, to find ways to improve the product and drive production.

Your responsibilities will include creating content for technical audiences, such as developer documentation and IT administration playbooks, to enhance customer understanding and engagement. You will also develop developer tools focused on automation, testing, and debugging, contributing to the overall efficiency of the team.

You will engage with customers to understand their issues deeply, ensuring that their needs are met while also identifying opportunities for product improvement. Your role will require you to work non-standard hours and shifts, including weekends, to provide timely support and resolution for critical customer issues.

What we offer

At Google, you will be part of a dynamic team that is dedicated to transforming and building what's next for businesses through cloud technology. You will have the opportunity to work in a collaborative environment that values innovation and customer success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.

You will receive competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in making a significant impact in the cloud computing space and helping customers navigate their digital transformation journeys.