Important: Location of this position will be Ribeirão Preto - SP.
Amazon First Mile team is looking for a First Mile Operations Analyst to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon;
The First Mile Transportation Analyst works on a 5x2 schedule (Monday to Friday) and is responsible for monitoring carrier performance and compliance in the pickup (inbound) operation, coordinating with internal and external teams;
Additionally, they support the launch of new logistics partners;
This role requires a strong willingness to take on responsibilities, keen analytical skills to identify patterns and trends, and the ability to examine details and analyze data, diving deep into the root causes of operational issues and proposing solutions;
Operations run 7 days a week, including holidays; therefore, working different shifts will be part of this role.
Location of this position will be Ribeirão Preto - SP.
Key job responsibilities
- Manage the Marketplace pickup operation within Amazon Logistics;
- Monitor logistics partners' operations daily and hour by hour, resolving operational issues to ensure on-time pickups;
- Collaborate with carriers to address daily challenges in a constructive and solution-oriented manner, identifying opportunities to improve the end-to-end process and overall operational efficiency;
- Analyze data from multiple sources to identify key trends and support quick, informed business decisions in daily operations;
- Manage, analyze, and enhance performance metrics;
- Conduct deep dives into the root causes of operational issues and implement effective solutions;
- Respond to seller inquiries related to pickup operations;
- Present metrics to internal and external stakeholders, maintaining frequent communication to drive operational improvements;
- Act as a liaison between internal and external stakeholders, ensuring alignment with objectives, compliance standards, and data privacy policies;
- Develop practical and straightforward solutions to complex operational challenges;
- Support the launch of new pickup operations across Brazil.
- Bachelor's degree in Engineering, Business Administration, Logistics, or related fields;
- Ability to multitask, managing multiple pickup partners simultaneously with attention to station details;
- Availability to work flexible shifts including weekends and holidays;
- MS Office proficiency, with intermediate level Excel skills (vlookup, advanced formulas, pivot tables, macros);
- Excellent Communication skills - dealing with carriers as stakeholders/clients;
- Fluent Portuguese;
- Experience in Logistics and Transportation.- Intermediate English;
- Last Mile operations experience;
- SQL Knowledge;
- Previous experience in process monitoring and analysis, metrics, and problem-solving;
- The person must be willing to work independently.
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