Simplifying enterprise communication with flexible APIs
Vonage, headquartered in Holmdel, NJ, is a leading provider of cloud-based communications APIs, enabling enterprises to streamline their communication processes. With over 1000 employees and $372 million raised in Series D funding, Vonage serves a diverse clientele, including businesses seeking to i...
Vonage offers a comprehensive benefits package including maternity and paternity leave, tuition reimbursement, a retirement plan, and medical, dental,...
At Vonage, the focus is on simplifying business communication through a user-friendly platform that integrates various communication tools. The cultur...
Vonage • Mexico City
Vonage is hiring a Technical Support Engineer to deliver first-class support to their API Support group. You'll utilize your technical skills and customer relationship abilities to ensure customer satisfaction. This role requires a Bachelor's Degree in Computer Science and 1-2 years of technical support experience.
You have a Bachelor's Degree in Computer Science and at least 1-2 years of Technical Support experience in the telecommunications or technology sectors. You possess excellent situational awareness skills in customer and task prioritization, along with strong communication skills, both verbal and written. You are a problem-solver with a natural curiosity and a passion for learning, eager to help customers resolve their issues efficiently. Your technical savviness and superior customer relationship skills make you an ideal candidate for this role.
As a Level 1 Technical Support Engineer for our API Support group, you will provide customers with lightning-fast response and resolution times, ensuring they are delighted with the Vonage service. You will triage support requests via email, phone, and chat, communicating effectively with our customers and internal stakeholders. Collaborating with cross-functional teams will be essential to accelerate ticket resolution. You will also capture knowledge for customers who prefer solving their issues independently, contributing to a better overall customer experience.
At Vonage, we offer a dynamic work environment where innovation is encouraged. You will be part of a global support team that values technical expertise and customer satisfaction. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Join us today and help shape the future of cloud communications for businesses worldwide.
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