Transparent financing for modern consumers
Affirm, headquartered in Chinatown, San Francisco, CA, is a leading fintech company specializing in point-of-sale installment loans. With over 21 million consumers and 337,000+ merchants including Shopify, KAYAK, and Walmart, Affirm offers flexible payback options ranging from 3 to 36 months. The co...
Affirm offers a remote-first workforce policy, allowing employees to work from anywhere in their home country. Benefits include 18 weeks of paid paren...
Affirm's culture is centered around transparency and consumer empowerment, with a focus on delivering honest financial products. The company actively ...
Affirm • Remote Netherlands
Affirm is seeking a Lead, Process Excellence to drive operational readiness and process optimization across its global Shared Services organization. This role requires strong leadership skills and a hands-on approach to building efficient processes.
You are a seasoned leader with a strong background in operations and process excellence, ideally with over 5 years of experience in a similar role. You thrive in environments that require strategic thinking and hands-on execution, ensuring that processes are not only efficient but also scalable. Your ability to partner with cross-functional teams allows you to drive initiatives that enhance operational readiness and improve customer experiences. You are data-driven and understand the importance of aligning operational strategies with business goals. You have a knack for structuring knowledge systems and designing impactful learning programs that cater to diverse teams across geographies.
Experience in a global organization is a plus, as is familiarity with knowledge management systems and training methodologies. You are comfortable working with various stakeholders and can adapt your communication style to suit different audiences. A background in customer support or shared services will help you understand the nuances of operational challenges in a fast-paced environment.
In this role, you will set the vision for operational readiness at Affirm, ensuring that all processes, resources, and localized content evolve in tandem with the company's growth. You will lead cross-functional initiatives aimed at optimizing workflows and enhancing knowledge systems. Your responsibilities will include defining and executing strategies that support both internal operations and external vendor teams. You will work closely with stakeholders to streamline workflows and deliver resources that are engaging and aligned with company goals. Your leadership will be crucial in fostering a culture of continuous improvement and operational excellence across the organization.
Affirm offers a dynamic work environment where you can make a significant impact on the company's operational strategies. You will have the opportunity to work with a talented team dedicated to reinventing credit and enhancing customer experiences. The role provides flexibility and the chance to contribute to a mission-driven organization that values transparency and fairness in financial services. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.
Apply now or save it for later. Get alerts for similar jobs at Affirm.
