Senior Account Manager, Key Accounts

Who you are

You have a proven track record in account management, particularly with key accounts, and possess strong interpersonal skills that allow you to build lasting relationships with clients. Your consultative approach enables you to understand customer needs and deliver tailored solutions that drive satisfaction and retention. You thrive in a results-oriented environment and are motivated by achieving targets and contributing to the overall success of the organization. You are adept at navigating complex sales cycles and can effectively communicate the value of technology solutions to diverse stakeholders. Your experience in the IT sector, particularly with Managed Service Providers, gives you a unique perspective on the challenges and opportunities faced by your clients.

Desirable

Experience in software sales or IT solutions is highly desirable, as is familiarity with AI-driven technologies. A background in working with Managed Service Providers or internal IT teams will set you apart. You are comfortable using CRM tools to manage your pipeline and track customer interactions, ensuring that you stay organized and proactive in your outreach efforts.

What you'll do

In this role, you will be responsible for managing and nurturing key accounts, ensuring that clients receive exceptional service and support. You will work closely with cross-functional teams to deliver solutions that meet customer needs and drive business outcomes. Your ability to analyze customer data and feedback will help you identify opportunities for upselling and cross-selling Kaseya's suite of products. You will also be tasked with developing strategic account plans that align with both customer goals and Kaseya's business objectives. Regular communication with clients will be essential, as you will need to provide updates on product developments and gather insights to inform future enhancements. You will play a key role in driving customer success initiatives, ensuring that clients are fully engaged and satisfied with their Kaseya experience.

What we offer

Kaseya offers a dynamic work environment where you can grow your career in software sales. You will have access to comprehensive training and development programs designed to enhance your skills and knowledge in the IT sector. The company values a customer-centric culture and provides the necessary resources and support to help you succeed in your role. Additionally, Kaseya promotes a collaborative atmosphere where teamwork and innovation are encouraged. As part of a rapidly growing company, you will have the opportunity to make a significant impact on both your clients and the organization as a whole.