Bilingual English and Spanish Member Loyalty Representative

Who you are

You have experience in customer service, cashiering, sales, or hospitality — you understand the importance of creating a rewarding experience for members. Being bilingual in English and Spanish is essential for effective communication with our diverse member base. You are passionate about helping others and enjoy connecting with people at all touchpoints. You thrive in an inclusive environment where you can share your perspectives and contribute to a team culture that values diversity and equity.

What you'll do

As a Member Loyalty Representative at Oportun, your primary focus will be to create and generate a unique member service experience. You will engage with members to understand their financial goals and provide them with the support they need. Your role will involve listening to member inquiries, addressing their concerns, and guiding them through our services. You will work closely with your team to ensure that every member feels valued and supported in their journey towards financial empowerment. You will also participate in training sessions to enhance your skills and knowledge about our products and services, ensuring that you can provide the best possible assistance to our members.

What we offer

At Oportun, we offer a differentiated experience where you can be part of a mission-driven fintech company. You will enjoy a supportive work environment that fosters a sense of belonging and encourages you to share your perspectives. We provide opportunities for professional growth and development, ensuring that you can advance your career while making a positive impact on our members' lives. Additionally, we celebrate our inclusive culture through various employee resource groups and initiatives that promote diversity and equity within our organization.