Customer Success Manager (NitraMart)

Who you are

You have a proven track record in customer success or account management, ideally within a technology or fintech environment. Your strong communication skills enable you to build and maintain relationships with vendors and suppliers effectively. You thrive in a fast-paced startup environment and are comfortable navigating ambiguity while ensuring operational excellence. You possess a keen eye for detail and are proactive in identifying and resolving issues that may arise in the supply chain. Your ability to monitor order performance and troubleshoot problems is essential to delivering a seamless experience for customers. You are passionate about improving processes and enhancing customer satisfaction, and you understand the importance of reliability and trust in vendor relationships.

Desirable

Experience in the healthcare or fintech sectors would be a plus, as would familiarity with marketplace operations. You are adaptable and open to learning new technologies and processes that can enhance your effectiveness in the role. A background in operations or supply chain management could also be beneficial, as it would provide you with insights into the complexities of order fulfillment and vendor management.

What you'll do

As a Customer Success Manager at Nitra, you will own and manage relationships with our vendors and suppliers, ensuring that order fulfillment is seamless and that our customers receive a high-quality experience. You will be at the center of our marketplace operations, playing a critical role in maintaining reliability and operational excellence across the supply chain. Your responsibilities will include onboarding new vendors, monitoring their performance, and proactively identifying any issues that may arise. You will troubleshoot shipping or fulfillment problems to resolution, ensuring that our customers' needs are met promptly and effectively. You will collaborate closely with cross-functional teams to enhance the overall customer experience and drive improvements in our processes. Your role will also involve gathering feedback from customers and vendors to inform our strategies and initiatives, helping to shape the future of our marketplace.

What we offer

At Nitra, we are committed to building a more efficient healthcare system through innovative technology solutions. You will be part of a dynamic team that values collaboration and continuous improvement. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. You will have the chance to work alongside experienced professionals from leading companies in the fintech and healthcare sectors, gaining valuable insights and skills that will enhance your career. Join us in our mission to empower healthcare providers and improve patient outcomes through technology.