Customer Service Delivery Advocate

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You understand the importance of building relationships and creating positive experiences for customers. Your communication skills are top-notch, allowing you to connect with a diverse range of individuals. You thrive in a fast-paced environment and are adaptable to changing situations. You are eager to grow your career in a dynamic company that values its team members. You are ready to embrace the 'Hauler-Life' and contribute to reintroducing happiness into the car-buying process.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless experience. Your role will involve addressing customer inquiries, resolving issues, and providing support throughout the buying process. You will also have the opportunity to get involved in local community initiatives, enhancing Carvana's presence and reputation. Your shifts will vary, requiring flexibility to work from 7am to 9pm, including weekends. You will be part of a team that is dedicated to making a difference in the automotive retail space.

What we offer

Carvana offers a competitive starting hourly rate of $17/hr, with opportunities for growth based on performance. You can expect to see pay increases at 3 months, 6 months, and within your first year, potentially reaching $19/hr. We believe in investing in our team members' success, providing merit opportunities every 90 days. Additionally, we offer various performance-based incentive programs that can further enhance your earnings. Our culture is centered around growth, and we are committed to supporting your career development as you help us transform the car-buying experience.