Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our External Fulfillment team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
Join the External Fulfillment team as a City Operations Specialist. In this role, you will be responsible for monitoring multiple sites from both operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up & monitor operations.
Key job responsibilities
Key job responsibilities
1. Monitor operations of the assigned sites and suggest & deploy improvements
2. Identify useful data accumulated from multiple sources and take necessary actions
3. Foresee implications based on current data and trends
4. Be organized and prompt in notifying the situation, problem solve and take prevention actions.
5. Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
6. Train & direct associates for action and conformance of norms & practices.
7. Audit the sites for various operational conformances, restrictions and norms.
8. Conduct audits on based on SOPs, analyze data and propose features focusing on improving the Vendor experience.• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Advanced proficiency in Turkish in both written and verbal communication
• Good knowledge of English (B1 or equivalent) to communicate with other employees in oral and written form, use of English software, etc.
• Relevant experience working with data analytics and using these metrics to identify problems
• Valid driving license
• Experience of stakeholder management including building and maintaining professional relationships and communications
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service
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https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
