Customer Success Manager - Southwest

Who you are

You have a proven track record in customer success management, ideally with experience in technology or SaaS environments. Your ability to build strong relationships with clients is paramount, as you will be the primary point of contact for assigned accounts. You are adept at understanding customer needs and translating them into actionable strategies that drive satisfaction and retention. You thrive in collaborative settings, working closely with sales, technical support, and professional services teams to ensure a seamless customer experience. Your communication skills are exceptional, allowing you to articulate complex concepts clearly and effectively to diverse audiences. You are proactive in identifying potential issues and are skilled at problem-solving to enhance customer engagement and loyalty.

Desirable

Experience in identity security or related fields would be a plus, as would familiarity with AI-driven technologies. You are comfortable using CRM tools and have a data-driven mindset that helps you analyze customer feedback and performance metrics to inform your strategies. A background in project management or operations can also be beneficial in this role, as you will often coordinate efforts across multiple teams to deliver on customer expectations.

What you'll do

As a Customer Success Manager at Delinea, you will be responsible for the day-to-day management of assigned customer accounts. You will work closely with sales teams to understand customer goals and ensure that our solutions align with their needs. Your role will involve conducting regular check-ins with clients to assess their satisfaction and gather feedback, which you will use to drive improvements in our services. You will also collaborate with technical support to resolve any issues that arise, ensuring that customers receive timely and effective assistance. Additionally, you will engage with professional services to facilitate onboarding and training for new clients, helping them to maximize the value of our platform. Your insights will be crucial in identifying opportunities for upselling and cross-selling, contributing to the overall growth of the company.

What we offer

At Delinea, we offer a dynamic work environment where innovation and collaboration are at the forefront of our culture. You will have the opportunity to work with a talented team dedicated to making the world a safer place through cutting-edge identity security solutions. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Our commitment to employee development means you will have access to resources and training to enhance your skills and advance your career. We also provide competitive compensation and benefits, ensuring that you are rewarded for your contributions to our mission.