Experience Advocate

Who you are

You are someone who takes pride in delivering premier support and a world-class experience to customers. In this critical frontline role, you understand the importance of guiding customers through significant financial decisions with integrity, empathy, and efficiency. You thrive in a fast-paced environment and are comfortable navigating multiple communication platforms to assist customers effectively. Your ability to de-escalate tough interactions and gather detailed information will be key to your success in this role. You are eager to develop your real estate mastery while contributing to a mission that helps people build wealth and community.

What you'll do

As an Experience Advocate at Opendoor, you will be the face and voice of the company, handling the sophisticated needs of customers. Your day will consist of responding to incoming calls and written communications from customers, agents, and partners, providing assistance with home information, transactions, and feedback. You will guide customers through the home-buying and selling process, ensuring they understand all aspects of our services. You will act as a liaison between customers and internal partners to resolve issues and improve the overall customer experience. Your role will involve continuous learning and development in real estate, allowing you to provide accurate information and solutions to customer inquiries.

What we offer

At Opendoor, you will have the opportunity to work in a supportive environment that values customer experience and employee growth. You will be part of a team that is dedicated to building a modern system of homeownership, giving people the freedom to buy and sell on their own terms. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.